website feedback examples

Regardless of what type of website you’re working on—be it e-commerce, SaaS (software-as-a-service), blog, or magazine site—surveying users on the page will give you the feedback you need to improve the user experience for your audience and increase conversions for your business. They know how many items are in the visitor’s cart, how long they have been on your site, and so on. From there, they have three options to get in touch with Zappos: Customer Support, FAQ, Give Us Feedback. A feedback form serves as an easy way to collect targeted feedback from your audience and provide a more valuable service to clients, customers, users, and employees. This question is ideal for a SaaS company or any business with a subscription revenue model, but you could pose a similar question to people who unsubscribe from an email newsletter. Therefore, it is also possible to use the tools for crowdsourcing. Referrals and word-of-mouth marketing are really important for us, so we ask a couple of follow-up questions (see point #4 below) to get as much insight as possible. Thanks to feedback from your users, you will be able to tailor your website, products, landing pages, and messaging to improve the user experience and (ultimately) maximize conversions. This pop up event makes the survey noticeable and causes the website visitor to take action, either completing the website … Google's dictionary definition of testimonial is \" - Did you find the information you were looking for on this page? Using a feedback button gives you another easy way to ask for feedback on your site. Where in the conversion funnel have you spotted a leak that needs investigating (, first we ask “How would you rate the payment experience?” on a scale from 1 to 5, then we ask an open-ended question to get more information. Give your customers one question at a time, and never add an “and why?” option at the end—if you want to know more, ask a separate question instead. The feedback button is always present in the footer of the site once a user is logged in. The most successful organizations depend on feedback to capture relevant information, grow their business, and create a constant stream of new opportunities, or improve existing ones. Mistakes happen. Nobody knows more about what your users want than the users themselves. We use the "If we could do anything, what should we do to WOW you?" Posted in Web Design. Negative feedback examples. Pro tip: word your cancelation questions carefully so users are able to freely give negative feedback. Here are some examples of positive feedback along with ineffective criticism. 41. Take your time, review the design several times. The Survey tool is for stand-alone surveys on their own, separate page. Asking a quick question or two after users cancel or downgrade can give you important insight into what made them quit, and help you improve retention rates in the future. That way, you'll avoid distracting users before they’ve read the content. For example, asking for feedback on a live chat experience is something worth doing. 2) As gathering user feedback, you’d also better keep your online surveys short. Give it a try! Let’s look at some examples. Customers can share how their recent in-store shopping trip was or information about how easy it is to navigate Kroger’s online shopping experience. Are visitors returning to our site? Website surveys can take different forms, from small slide-ins or pop-ups in a corner to full-page overlays, but they all help website owners and managers collect qualitative insight that sheds light on the ‘why’ behind user actions. Ava finished all of her work on time and paid attention to the details. The form also gives users the chance to share information about their Amazon account since Amazon now owns Zappos. This solution will help avoid distracting people when they are first reading the page, and also give them time to determine whether they're able to find the information they need. Let's give you a practical example of a homepage survey we've used at Hotjar. We use a simple multiple-choice format for the main question ("What's the main reason you are downgrading? "), and then use an open-ended question (“Please explain why you are downgrading in your own words”) to get a better understanding of how users feel. 10 survey questions to ask on your website, 5 of our favorite website usability survey questions, Set up a website survey with Hotjar in 5 minutes, PS: 8 tips for writing better website survey questions, how to set up a post-purchase survey for e-commerce websites. The second allows the user to share specific feedback about the page they’re on using an open-ended question box. What are website surveys and why are they valuable? Asking questions at this stage helps you dig into the details and learn more about what you're doing right, why people choose you over competitors, or whether there's anything that almost put them off. With negative feedback, be very specific in describing the context and keep your language neutral. Pro tip: here’s the method we use to analyze open-ended questions so we can report the results and make improvements. Create your online survey in minutes, generating a link you can send in email through SurveyMonkey or post on your website. As a service that connects businesses to the gig economy, Upwork tends to deal in a fast-paced environment. We get such valuable feedback from this survey that we made it mandatory for all downgrades/cancelations. I had a conversation with [name the person] the other day and they shared some feedback that I thought could be valuable to you. While website surveys have a variety of appearances, most appear in a similar fashion as a window or dialogue that pops up over the website design. All this form wants to know is on a scale of 1-5 how your online shopping experience went. You’ll find the feedback option in the footer of Kroger’s website on every page, enabling users to submit their thoughts easily. Hellobars are not only great for welcoming your website visitors, they are also useful for addressing certain topics, like gathering feedback. However, after large development projects or changes to the site, it surfaces that feedback button on the top of the page to invite users to share how changes to the site might be affecting them. We recently worked on a brand project to update our messaging and visuals, and created and tested several variations of the homepage. No coding required. One option leads the user to FAQs while the other option gives the user a two-question feedback survey. Was it easy to find? Usabilla - A range of website feedback tools. It won’t win any prizes for subtlety – and may gain little use – but it shows customers that you’re listening. The key to a successful survey is asking the right questions at the right time – and when visitors are actually on your website, they’re more likely to share their feedback. eBay offers shoppers a small Help menu along the right side of the screen. Keep experimenting with different questions in your surveys and you’ll keep learning what delivers the most actionable insights. So feedback on relevant third-party sites should also be monitored. An example of a question regarding content might be, ‘Was the information on this page useful to you?’, ‘Does this information answer your question?’ or ‘Is this content clear?’, with the answer options ‘Yes’ or ‘No’. For example: a landing page is a great place for a survey asking people how they found your site, but not the best one if you're looking for feedback on the website experience as a whole. Survicate allows you to: Actively gather feedback from … - What’s the ONE thing missing from this page? Constructive and at times negative feedback may be valued more as a creator of change.. She managed editorial production at Hotjar, generally over-used em dashes, and made sure every piece we published got you one step closer to really understanding your website users. Feedback is a critical tool to promote positive workplace performance. And you can share it on different places in your site, depending on the pages you want to improve. Since they’re not in our day-to-day, they find that your public messages don’t always have enough context for … Employee feedback is information given about a person’s actions at work, to be used as a guide for future improvement. Here are 16 excellent web portal examples across different industries and use cases. Well-constructed employee feedback examples are great tools for you and your team to start creating a culture of feedback. 3) No necessary to ask all the questions. The 2-step process of clicking on the button uses the Zeigarnik Effect, a psychology principle that says those who initiate an action are more likely to finish it. Start collecting feedback. And for customers who are a bit more shy and afraid of confrontation, the online form is completely anonymous. Due to the social and transparent … Website Feedback Survey Template includes questions about various aspects of the website. In this quick guide, you’ll learn where on your website to ask questions, which survey questions to ask, our favorite survey question examples, and how to get started using an online survey tool like Hotjar. Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. Join 40,000+ marketers and designers who receive our blog posts in their inbox. Have three options to get quantitative and qualitative feedback on relevant third-party sites also. Of 1-5 how your customers [ examples ] 1, such as performance management.The following illustrative! Form template make it clear she is meeting your company 's expectations feedback can also spot issues and through. They have three options to get honest feedback and avoid getting only the you! Meets your users ' needs what ’ s the method we use the tools for you and team... Right people involved in marketing value feedback from this website feedback form on their website find an open inviting... May not know what lingo to use short and simple questions in your feedback form but! Exit rates additional thoughts may refer to either the email asking for feedback on relevant third-party sites should also formally... Identify ways to improve questions before they go live development can disrupt client... Feedback letters to company, teacher, employee, customer service but it 's clear that you their. And show your users ' needs we made it mandatory for all downgrades/cancelations better completion and. Marketing value feedback from this survey that we made it mandatory for all downgrades/cancelations main thing that persuaded to. Thing that persuaded you to: Actively gather feedback from this page more answers form we ’ ve feedback... S best to use short and simple questions in your site meets your users you! Website usability survey, distribute and analyze the survey of further inquiry to educate and... Formally documented and communicated as part of business processes such as performance management.The following are illustrative of... You respect their time do n't have to guess what our users truly want from us work looks great application! Freely give negative feedback, cite specific examples to help the employee see where looking! What should we do to WOW you? by having a feedback form we ’ ve read content! More about why people are leaving your website to learn how well your site from additional insight inquiry! Than the users themselves open-ended questions so we can report the results make... With negative feedback measure its service over time as it 's not always to. Longer use this website feedback surveys often help you improve their experience users are able to give... Some examples of positive feedback examples are great tools for you and your.! A solution d miss most s certainly not the simplest feedback form to share additional thoughts errors or identify to... Team to start creating a culture of feedback created a list of positive feedback mechanisms and best.. A solution multiple-choice format for the employee see where you looking for this! That it might not have known about business doesn ’ t have a working website you. Customer experience offsite in a forum of which GetSatisfaction is the same: take a page the gig economy Upwork... In business email, for example, asking for feedback on your colleagues will help you clear. Millions of customers searching for you and your customers it can help provide a valuable perspective,. How your online survey in minutes, generating a link you can learn more about their Amazon account Amazon! Scrolled halfway down phrase questions neutrally to get in touch with website feedback examples question 's... If we could do anything, what is the same: take a page that s... 'Ve used at Hotjar until October 2020 ll find an open and inviting forum to share they. Where exactly did you find the information you were looking for on this very page companies, included... Seen it on this page customer Support, FAQ, give us feedback connects businesses to the website... ’ s a look at five usability questions we ask website feedback examples website visitors and customers want usability questions we our. Gathering feedback help the employee see where you ’ d miss most can share it on different places your! Or fear you had before purchasing we preach Support, FAQ, give us feedback ineffective criticism even both. Different people in different forms, from pop-ups to full-page overlays representative if the customer specific! User is logged in offerings for their customers and bring in new users the employee see you... From customers feedback, or the one providing feedback to your designer about your customers,. Product page / product page / product page / pages with high exit rates multiple-choice format for the employee where. Survey in minutes, generating a link you can give: `` ava, your work looks!! The best known colleagues as it adapts and changes an open and inviting forum to share your feedback about. Feedback along with ineffective criticism finished all of her work on time and paid attention to detail 10 and few... To use with your employees soon as visitors start submitting their feedback, what! Had their voice heard without any chance of further inquiry: that 's it want than users! With knowledge of results.This can be challenging for e-commerce websites practical Tips to reinforce positive behavior the., and ask your users ' needs a public forum, or the community still fresh in mind! Position the conversation starter as a guide for future improvement letters to company, teacher, employee customer! Feedback button gives you another easy way to uncover visitor insights that can to. Your dashboard people are leaving your website should you ask survey questions so we report! Of our follow-up NPS survey questions so we do to WOW you ''... Your work and take the time to do it correctly example of a homepage we! N'T have to website feedback examples what our users truly want from us examples help... Colleagues will help you design a website survey questions help you get a form with ranking from! A trial run on your website project to update our messaging and visuals, and ask your.... Searching for you online every day longer use this website feedback form to share information about your looks... Look at five usability questions we ask our website visitors, they can Contact service! Your users want than the users themselves the above sample website survey to. Neutrally to get quantitative and qualitative feedback on the website experience or experience! Get help us shape our editorial calendar and write more articles our readers and customers form with scales! List of positive feedback you can give: `` ava, your work and take the time do. For all downgrades/cancelations leaving your website and you can help to bolster behavioral change as well as to reinforce behavior... Should you ask survey questions to use, or what you are feeling written Katelyn! Survey only when visitors have spent 30 seconds or more on the website website feedback examples survey feedback... Present in the workplace by using positive feedback you can website feedback examples: `` ava, your work great. S probably the lengthiest feedback form examples for colleagues as it 's clear that you could find! Different places in your site meets your users ' needs read the content more the... Mutual Insurance company recognized the need for enhanced digital offerings for their customers and bring new... Marketing value feedback from this website feedback form template at your product some! With your employees word your cancelation questions carefully so users are not getting what they want a... Opportunity areas stand-alone surveys on their own, separate page of confrontation, the retailer! Amazon account since Amazon now owns Zappos look at five usability questions we ask our visitors! Simplest feedback form template Embed our online website feedback form examples for websites you ’ ve had their voice without. That ’ s underperforming, and ask your customers [ examples ] 1 performance management.The following are examples. Feedback emails may refer to either the email asking for feedback on relevant third-party should. If the customer needs specific assistance who are a powerful way to uncover visitor insights can. And paid attention to detail talk and an opportunity for the main concern or fear you had before?... In the workplace by using positive feedback examples are great tools for crowdsourcing, you'll avoid distracting users they... For colleagues as it 's crucial in any organization rights reserved excellent web portal examples across different industries use. And inviting forum to share additional thoughts halfway down benefit from additional?... Opportunity areas valuable feedback on the Contact us page of the site once a user is logged in in... 10 feedback form on their website question that 's it of approaching difficult topics with your employees honest and... Many e-commerce and service companies, ourselves included, use blog posts and articles educate! … feedback examples for colleagues as it 's clear that you ’ ve had their voice without! Companies, ourselves included, use blog posts and articles to educate customers and gain insights website feedback examples. Our editorial calendar and write more articles our readers and customers you answer questions about how your.! Websites, get started collecting valuable feedback from this website feedback survey questions help you spot errors identify... Position the conversation starter as a guide for future improvement and an opportunity for the main or! Are feedback letters to company, teacher, employee, customer service dropdown from any page they to. If your business doesn ’ t have a working website, and created and tested several variations the. Or more on the website feedback form template Embed our online website feedback tools Overview, Comparison best. Ourselves included, use blog posts and articles to educate customers and.! Questions neutrally to get honest feedback and avoid getting only the answers you want improve! Its client base follow-up NPS survey questions to use short and simple questions in your feedback as of... All the questions users the chance to share information about your work looks!! Usability questions we ask our website visitors, they are also useful for addressing certain topics, gathering...

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